Privacy Policy

1. Who We Are

DR.ORFLI is a digital marketing consultancy specialising in luxury hotel and destination marketing. For the purposes of data protection law, DR.ORFLI is the data controller of personal information collected through this website.

Contact: dr.medo.orfli@gmail.com

2. What Data We Collect

We may collect the following categories of personal data:

• Contact form submissions — your name, email address, and any message content you provide
• Communication data — messages sent via WhatsApp, email, or Instagram direct message
• Usage data — anonymous analytics data including page views, device type, and referring source (via GitHub Pages analytics, if enabled)
• Business information — hotel or company name, job title, and service enquiry details provided voluntarily

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To send quotations, proposals, and invoices related to our marketing services
• To maintain records of our business communications
• To improve this website and understand how visitors interact with our content
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate interests — responding to business enquiries and maintaining client relationships
• Contract — where processing is necessary to provide agreed services
• Consent — where you have provided explicit consent (e.g., subscribing to updates)
• Legal obligation — where we are required to process data to comply with the law

5. Data Sharing

We do not sell, rent, or trade your personal data to any third parties. We may share data with:

• Email service providers (Gmail / Google Workspace) for communication purposes
• WhatsApp Business (Meta) for direct messaging
• GitHub Pages for website hosting (no personal data is stored by GitHub in connection with this site beyond standard server logs)

All third-party providers are required to maintain the confidentiality and security of your data.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Business communications are typically retained for 6 years in line with standard business record-keeping requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data (subject to legal obligations)
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a portable format
• Right to object — to object to processing based on legitimate interests

To exercise any of these rights, please contact us at dr.medo.orfli@gmail.com. We will respond within 30 days.

8. Cookies and Analytics

This website does not use tracking cookies or advertising cookies. If analytics are enabled via GitHub Pages or a third-party tool, only anonymised, aggregated data is collected. No personally identifiable information is stored in cookies.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Communications sent via email or WhatsApp are subject to the security measures of those respective platforms.

10. Third-Party Links

This website may contain links to third-party websites (including hotel websites, Instagram, and WhatsApp). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are directed at business professionals and are not intended for children under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact and Complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

DR.ORFLI
Email: dr.medo.orfli@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.